Privacy Policy

1. Introduction

Grief Bridge ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services. Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when registering for an account, including:

• Name and email address
• Phone number (optional)
• Account credentials
• Profile information

Sensitive Information

Given the nature of our service, you may provide sensitive information about deceased loved ones, including:

• Names and dates of birth/passing
• Relationship information
• Documents related to estate settlement (uploaded at your discretion)
• Notes and personal reflections

We treat this information with the utmost care and sensitivity.

Automatically Collected Information

When you access our services, we automatically collect:

• Device and browser information
• IP address and location data
• Usage patterns and preferences
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Create and manage your account
• Process and complete transactions
• Send you related information including confirmations
• Respond to your comments, questions, and requests
• Send you technical notices, updates, and administrative messages
• Communicate with you about products, services, and events
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent activities
• Personalize and improve your experience

4. Information Sharing

We may share your information in the following situations:

• With Family Members: When you invite family members to collaborate on a journey, they will have access to shared information according to the permissions you set.
• Service Providers: We may share information with third-party vendors who perform services on our behalf (hosting, analytics, customer service).
• Legal Requirements: We may disclose information where required by law or to protect our rights.
• Business Transfers: In connection with any merger, sale, or acquisition.

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments
• Access controls and authentication
• Secure data storage practices

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. You may request deletion of your data at any time through your account settings or by contacting us. Upon deletion request, we will remove your data within 30 days, except where retention is required by law.

7. Your Rights

Depending on your location, you may have the following rights:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Data portability
• Withdraw consent

To exercise these rights, please contact us at privacy@griefbridge.com.

8. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn we have collected information from a child under 18, we will delete that information promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: